Schedule your service

Regular, scheduled servicing ensures that your equipment is always functioning at its best and avoids unexpected, costly breakdowns. Our expert service team specialises in proactive maintenance, keeping your equipment in perfect running order so your business can continue to run smoothly.

With our nationwide network, we can service your Pioneer equipment no matter where you are located in New Zealand.

For service enquiries please fill out the form below.

Service contract


It's crucial to have a service contract in place to ensure that your equipment is always performing at its best. With a complete service program, you can have total peace of mind knowing that your equipment is being properly maintained.

The service schedule can be customised based on the work environment and frequency of use, with options for bi-annual, or annual service intervals. By taking a proactive approach to maintenance, you can ensure the safety and reliability of your equipment for years to come.

What do we cover during our planned service?
  • Checking mechanical assemblies for loose bolts, unacceptable wear or damage
  • Confirming or correcting adjustments between fixed and moving parts.
  • Observing the function of the electrical sensors, limit switches and safety system.
  • Visual/Audible assessment of hydraulic components for evidence of oil leaks, wear, or damage.
  • Lubrication of sliding or rotating parts as required by the OEM manual.
  • Checking the hydraulic oil level
  • Taking of an oil sample.
  • Clean the operator console.
  • Annual test & tag for plug and socket-connected machines.
  • Decontamination of the operator console if required.
Administration & reporting
  • Machine condition report completed on the day of inspection.
  • Oil condition report as available and compared to previous samples.
  • Test & tag Certificates posted on the machine and copied to the site officer.
  • Machine management recommendations to site officer.
Breakdown support
  • Unlimited callouts during normal working hours 08.00 am- 04.30 pm Mon-Sat.
  • All parts are delivered at no cost.
  • Technician travel time, labour and associated costs included.
  • Repairs required because of inadvertent operator error, negligence, or abuse.
  • Replacement of worn parts- bale ejection strap & pins, oil changes
  • Transport of the severely damaged machine to an off-site facility for repair.
  • Breakdown callouts including travel cost and technicians' time.
  • Parts and costs associated with repairs i.e., delivery and replacement.
  • Operator Training

Spare parts availability

Having parts readily available can help ensure that any necessary repairs are done quickly and efficiently, minimising downtime and maximising productivity. It's always a good idea to have a service contract in place as well so that regular maintenance can be scheduled to keep your equipment running smoothly. By combining these practices, you can feel confident that your balers will always be in top condition.

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