Schedule your service

Regular, scheduled servicing ensures that your equipment is always functioning at its best and avoids unexpected, costly breakdowns. Our expert service team specialises in proactive maintenance, keeping your equipment in perfect running order so your business can continue to run smoothly.

With our nationwide network, we can service your Pioneer equipment no matter where you are located in New Zealand.

Book Your Service ↗

For service enquiries please fill out the form below.

Service contract

 (CAREPLUS)

It's crucial to have a service contract in place to ensure that your equipment is always performing at its best. With a complete service program, you can have total peace of mind knowing that your equipment is being properly maintained.

The service schedule can be customised based on the work environment and frequency of use, with options for bi-annual, or annual service intervals. By taking a proactive approach to maintenance, you can ensure the safety and reliability of your equipment for years to come.

What Do We Cover?
  • Checking mechanical assemblies for loose bolts, unacceptable wear or damage
  • Confirming or correcting adjustments between fixed and moving parts.
  • Observing the function of the electrical sensors, limit switches and safety system.
  • Visual/Audible assessment of hydraulic components for evidence of oil leaks, wear, or damage.
  • Lubrication of sliding or rotating parts as required by the OEM manual.
  • Checking the hydraulic oil level
  • Clean the operator console.
  • Decontamination of the operator console if required.
Administration & Reporting
  • Machine condition report completed on the day of inspection.
  • Machine management recommendations to site officer.
Breakdown Support
  • Unlimited callouts during normal working hours 08.00- 16:30 from Monday until Friday.
  • All parts are delivered at no cost.
  • Technician travel time, labour and associated costs included.
Exclusions
  • Repairs required because of inadvertent operator error, negligence, or abuse.
  • Replacement of worn parts- bale ejection strap & pins, oil changes
  • Transport of the severely damaged machine to an off-site facility for repair.
  • Breakdown callouts including travel cost and technicians' time.
  • Parts and costs associated with repairs i.e., delivery and replacement.
  • Operator Training

Spare parts availability

Having parts readily available can help ensure that any necessary repairs are done quickly and efficiently, minimising downtime and maximising productivity. It's always a good idea to have a service contract in place as well so that regular maintenance can be scheduled to keep your equipment running smoothly. By combining these practices, you can feel confident that your balers will always be in top condition.

Reach out to us ↗

Troubleshooting

Pioneer Group operates with limited availability during certain holiday and special periods. During these times, we kindly ask customers to read the following instructions carefully to help resolve common issues. These guidelines are designed to provide support and information while our team is unavailable. We appreciate your understanding and patience and look forward to assisting you when normal operations resume. Wishing you a safe and happy holiday period.

80% of callouts don’t need a technician

You’ve called Pioneer and reached our after-hours team, who directed you to this link. Welcome.
Our goal is to reduce your stress, avoid unnecessary callouts, and keep waste to a minimum.

HSM Machines

HSM Vertical Balers – Basic

Troubleshooting Steps

  • If Control screen is blank – check machine master switch is on, machine plugged in and circuit breaker at switchboard is not tripped
  • If pressure error comes up – check correct material is selected for what is being baled i.e. Cardboard or Film
  • If machine is coming up bale full too early, check correct material has been selected and red lens on top of the blue inclination sensor (one with curly cord on top of press plate) is free of dust.
  • If motor temperature comes up – switch machine off at the wall, allow an hour for it to cool down and turn in back on.
  • For all errors showing on screen – try switching off machine at the wall, leaving for several minutes then turn it back on
  • Record any error numbers

Still Struggling?

Call us back Free on 0508 474 663 and ask for a Service Technician Callout.
Macfab Machines

MacFab Type Balers and Drum Crushers – Basic


Troubleshooting Steps

  • If machine will not power up when switched on – check machine is plugged in and circuit breaker at switchboard is not tripped.
  • Check e-stop; if it has been pressed, please reset by rotating to release and press blue reset button.
  • If machine is powered but will not operate check all doors are fully shut and latched.
  • If blue lamp/ button is illuminated press the blue reset button and use UP button to return press plate to home position.
  • If green and amber lights are flashing it means that the motor overload has tripped. Get a competent person such as site electrician or engineer to open main electrical cabinet and press the reset button on the Q1 block to reset.


Still Struggling?

Call us back Free on 0508 474 663 and ask for a Service Technician Callout.
Presto Machines

Presto Compactors – Basic

Troubleshooting Steps

  • If machine will not power up when switched on - check machine master switch is on, machine plugged in and circuit breaker at switchboard is not tripped.
  • If machine is powered but will not operate check key switch is on and all e-stops have been pulled out. For mobile compactors, check lid is closed and power cord is plugged fully in at both machine and wall.
  • For machines with bin lifters – check lifter is fully down and doors closed correctly. If safety switch with chain is fitted, check key is inserted properly or try changing key to another position.
  • If machine will not run after a recent hook bin empty. Ensure master switch is on, undo the hook bin clamps on both sides using ratchet handle, then retighten fully starting with hook on the righthand side.


Still Struggling?

Call us back Free on 0508 474 663 and ask for a Service Technician Callout.

We solve complex waste problems through innovation and expertise

Innovation & Sustainability ↗